* Order
We ship worldwide via EMS without additional shipping charge.
Free international shipping on orders over US$300.
We will ship your parcel within 7-10 business days. (Depending on the region and the situation of the courier, It may take an additional period of time.)
Please note, processing times do not include weekends or holidays.
EMS Tracking information may take 2-3 days to be availavle.
If you wish to purchase additionally, you need to place a new order for the other order.
* Please make sure to write down the addresses and names of all countries in English (Address, Name, Contact)
Failure to comply may result in a delay in delivery.
* Customs / Duties
Prices specified on global websites are exclusive of taxes, duties, fees.
International shipments may be subject to import taxes, duties, and customs fee, which are levied once the package reaches the countryof destination. Please be advised that these charges are levied by the destination country and we dot not have control over them.
* Restricted delivery country
Russia - EMS Delivery service does not proceed to russia due to customs clearance problems.
Mainland china - Mainland china has frequent delays in customs clearandce, but it can be sent.
* Exchange / Return
If you would like to request an exchange or refund, please send below via email to info@yeegyeong.com within 7 days.
- Name and order number
- The reason of an exchange or refund
- If defective, please send us email with the images of faulty part.
All items must be returned in perfect condition, unused, and with the origianal packaging (Including boxes and dustbags.)
We don’t issue the return label except for faulty items, please kindly use your own way to return the parcel to us. (EMS)
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please do not ship your return back without a return authorization. it will not be processe.
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 5 - 10 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Exchange and return address - [04590] 서울특별시 중구 다산로18길 8 (신당동) 낙안제 201호
You are eligible for exchange or return in the following cases: - You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
You are not eligible for exchange or return in the following cases: - If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.